verizon trade in problems
Use your own shipping materials and print a label. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. How to trade in your mobile device | Verizon Customer Support Verizon customers might earn a Verizon mobile account credit or PayPal credit. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. Due to inactivity, your session has expired. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Your submission ID is a unique identifier you can use to track your trade-in submission. Archived post. Please help! Re: Trade-In kits not received FOUR times. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Trust me, don't waste another second with the customer service agents. Overall, the entire process generally takes 4 to 6 weeks. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Visit our Trade-In Tracker. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. The most popular is because there actually was a problem with the device once it was received. Please respond to the Private Message we're sending so we can get a solution in place. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. When you trade in or recycle your old devices, you reduce clutter and protect the environment. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. To learn more about the process, check out this step-by-step how-to guide. 2 Be prepared. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Android is a trademark of Google, Inc. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Extend your session by clicking OK below. "Warning: Don't Use Trade-In Program" VZW up to no good. To apply for this kind of trade-in you must be logged in to My Verizon. I feel verizon lied. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Archived post. He was going to work on it and get back with me in 2 weeks. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. The $35 fee helps to recover some of that revenue loss. You'll also get an email with instructions after you submit your trade-in. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Mobile device deals and promos FAQs | Verizon Final payout can vary depending on what shape the phone is in. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. If youd like, you can apply it toward your bill, or save it for a future purchase. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. Valerie Bertinelli New Show Food Network,
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verizon trade in problems